Why do you think it is so hard for managers to set expectations with?
Because often, managers assume that all team members can have the same determination to be better or that they want the same things you want. Some people are content with being content, if that makes sense. This is maybe one of the most overlooked or misunderstood principles in the hospitality industry. It probably applies just the same to the rest, but hospitality is what I know. Understanding motivators to each individual and what their place or role is determines overall efficiency and growth. When a manager continually rides an employee time after time for coming up short, that is 100% the managers fault and flaw in approach. And after a couple times, for an employee that has no desire to set their bar higher, its just reinforcing that the lackluster performance will allow them to keep their job at that level of productivity. That can all be summed up by why in many lines of business, you should hire based on attitude over aptitude. Or atleast weigh them equally.